How can we help?
Start with the guides when you want a quick answer. If you need a person, email us — subscribers on an active plan or trial can also book a call.
Dealing with something urgent?
If you think you are facing an active security incident, skip the normal support path and go directly to the Incident Response Guide.
START WITH THE DOCS
Start with the docs
Many answers are faster in the documentation. Start here before reaching out.
Getting started
Set up your account, run your first check, and understand your security score.
Open guide
Security guides
Learn what exposed emails, domain risks, website findings, and impersonation concerns mean in plain English.
Open guide
Account and billing help
Get help with your trial, plan, subscription, or account settings.
Open guideTalk to a real person
We keep support simple. If the docs do not answer your question, choose the option that works best for you.
Chat support
Chat will be the fastest way to get quick answers and simple next steps.
Email support
support@identitydefense247.com
Send us a note and we will reply within 48 business hours.
Email supportTry free for 7 days
Most teams find Identity Defense 247 easy to use on their own. Start a free trial, run your first checks, and email us if you get stuck.
Start free 7-day trial →Still need help?
Email support@identitydefense247.com and include:
- Your domain or account email
- A short description of the issue
- A screenshot, if helpful
- What you already tried
For your protection, please do not send passwords, payment card details, or sensitive personal information by email.
COMMON QUESTIONS
Common questions
Ready to see your score?
Check your exposure and understand what needs attention before it becomes a bigger problem.